Almost like the fire brigade – save for the red engine

Ever wondered what we do as a water damage restorer? It’s a demanding job that blends technical skill, constant problem-solving, and compassion for homeowners in distress. Here’s a glimpse into a typical day on the job.

The day starts early, often with a call from a panicked homeowner whose basement is flooding. After grabbing coffee, we load the van with tools – wet/dry vacuums, dehumidifiers, moisture meters, and protective gear. No two jobs are the same, so flexibility is key.

Arriving at the site, we assess the damage. A burst pipe might have soaked carpets and drywall, or a storm could have left a muddy mess. We start by ensuring the area is safe, checking for electrical hazards or structural risks. Then, we meet the homeowner, listening to their concerns and explaining the process to ease their stress.

Extraction is the first thing we usually tackle. Using pumps and vacuums, we remove standing water, often hauling heavy hoses through tight spaces. We measure moisture levels in walls and floors to identify hidden wet spots, as lingering dampness can lead to mould. This step requires precision – missing even a small pocket of water can cause big problems later.

Drying is the longest phase. We set up industrial fans and dehumidifiers, positioning them to maximize airflow. You might think this gives us a chance to nip out for a cuppa, but we need to stay put to monitor progress with moisture meters, adjusting equipment as needed. Between tasks, we document damage for insurance reports, snapping photos and noting affected materials.

Lunch is often quick, eaten on-site or in the van, followed by a check-in with the office to update the job’s status. If mould is detected, we need to don a respirator while we scrub surfaces or remove contaminated materials, sealing them in bags for safe disposal.

Job done for the day is followed with a final walkthrough with the homeowner, explaining what’s been done and what’s next – perhaps new drywall or flooring installation. Dealing with water dame in the home is usually a multiple-step process. Back at base, we clean equipment and prep for the next call, which could come at any hour.

It’s a physically taxing job with emotional weight, but helping families reclaim their homes makes it very rewarding. Every day brings new challenges, but we aim to always meet them with grit and implicit trust in our expertise.